SERVPRO of Floyd County, SERVPRO of Clark County & SERVPRO of Harrison, Perry, Crawford, Orange, Washington, Scott - New Albany, Indiana

Jen R.

After getting screwed by Tom Drexler who sold me a backup sump pump that didn’t work, Servpro came in to dry out my basement. With part of the cost being the number of fans running, I feel like leaving quite a few in my basement unplugged was a way to get more money. Then, once the basement was dry, I couldn’t get them to come out for a reconstruction quote. Radio silence. They said they had a lot of jobs due to the snow and rain, but they never bothered following up or keeping me informed of when they might provide the quote. I hired them because they did both remediation and reconstruction. Disappointed in the lack of professionalism. I won’t recommend them.

Alex T.

Brian and his team did an amazing job with our flood damage. They were polite, professional, and serviced our property quickly. We couldn't be happier with our result!

Joanna P.

I apologize in advance for the lengthy review; I cannot express my gratitude enough to the Servpro team who helped me with the fire restoration of my home yesterday. Within 15 minutes of contacting my insurance agent, the assessment team contacted me and arrived at my home 30 minutes later. I was shaken after experiencing a house fire, but this team handled the situation gracefully, patiently, and professionally. They explained everything thoroughly, sometimes repeating themselves due to my lack of sleep, and left me with a sense of calmness, knowing that I had the right team to guide me through this challenging process. They provided constant updates and were responsive to my questions, whether through text or phone. Their work was terrific, and even though there’s more work to be done, they got me back to my home safely by the end of the day.

If you need restoration work of any kind, please call Servpro. You won't regret it.

UPDATE:
The restoration work on my house was completed on March 25th, just over a month after the fire. I am extremely grateful to Servpro for their timely and efficient work, and it's a testament to their professionalism and the strong relationships they have with their contractors and insurance agents. Every person who came to my house was dependable and professional, and the superintendent, Josh Ory, was in constant communication with me, which was crucial during this stressful time and appreciated. I'm also extremely grateful for the assessment crew who responded on the day of the fire. They were so kind and even found a way to make me laugh when I was dealing with so many emotions. Ian Brocklehurst, Austin Shane, and Shawn Payne, you guys are wonderful humans. Thank you!

Keith W.

Fantastic service. Needed help with an emergency cleanup and they gave me a quote and got the job done all in about 4 hours. Patrick was very timely and helpful with the quote. Dylan was phenomenal with the cleanup. He went above and beyond. Very knowledgeable and extremely kind. I would recommend Dylan and his crew of George and Willy to anyone. These days it can be hard to find good help, but Dylan and his crew were fantastic to work with. Servpro would be smart to make sure they keep Dylan, George, and Willy around for a long time!

Danny &. A.

We had the ServPro guys over today to work on our closet walls and floor which was saturated by a pipe leak. Mike, the Crew Chief was very helpful in explaining the process to me and answering our questions. He immediately worked with his technicians, Ezequiel and Carlos, and they were finished in no time at all. They were all very polite and worked as quietly and efficiently as possible. They also left the area very tidy. Thank you so much.

Brock R.

Osmar & Nick were very fast & efficient. I only spoke with Nick, & he was very polite & explained everything as detailed as possible. I'm very happy thus far with their service.

Brittani A.

Patrick M. Was the best ! I work at a hospital and we needed their services immediately that only were they here with an impeccable timing, but the amount of care and understanding for the situation was phenomenal. The team members were knowledgeable of their roles and management was fabulous with communication. Thank you all again.

C B.

Guy was the perfect technician sent out to identify and resolve my issue.

He was not only courteous and respectful but extremely knowledgeable in the area of mildew/mold concerns. With all of the snow and rain that we had in southern Indiana in January, I had fears that I might have had an issue. He professionally showed me in every area that I had no reason to worry and laid any suspicions and fears to rest.
. He did suggest a good full house duct vacuuming, which always helps anyway with extreme dust.
In times when you’re dealing with issues you’re not familiar with it’s always a blessing for someone who comes in and is trustworthy and gives you the information straightforward.
Thank you so much, Guy. You can be sure I’ll call your Servpro team if ever I have need of your services.