Digital Federal Credit Union - Waltham, Massachusetts

Introduction

Welcome to our comprehensive guide on Digital Federal Credit Union (DCU), a prominent financial institution located at 130 Lexington St, Waltham, MA 02452. DCU is a not-for-profit cooperative financial institution owned and operated by its members, offering a wide range of financial services to its community. This article will delve into the main services provided by DCU, its location and accessibility, unique features, practical information, and member feedback.

Main Services

• Insurance: DCU offers various insurance products to protect members' assets, including auto, home, life, and umbrella insurance.
• Investments: The credit union provides investment services such as individual retirement accounts (IRAs), certificates of deposit (CDs), and brokerage services through its partnership with Fidelity.
• Branches & ATMs: DCU has multiple branches across Massachusetts, New Hampshire, and Rhode Island, along with access to over 5,000 shared branches and 30,000 surcharge-free ATMs nationwide through the CO-OP network.
• Borrow: DCU offers a range of loan products, including mortgages, auto loans, personal loans, and credit cards, to help members finance their dreams and manage their expenses.
• Support: The credit union provides dedicated support to its members through its customer service team, available via phone, email, and live chat. Additionally, DCU offers financial education resources to help members make informed financial decisions.
• Services: DCU offers a suite of digital banking services, including online and mobile banking, mobile deposit, and digital wallet options like Apple Pay and Google Pay.
• Membership: DCU membership is open to anyone who lives, works, worships, volunteers, or attends school in Massachusetts, New Hampshire, or Rhode Island. Family members of current DCU members are also eligible to join.
• Free Checking: DCU offers a free checking account with no minimum balance requirements, no monthly fees, and access to over 30,000 surcharge-free ATMs nationwide.
• HSA Checking: DCU's Health Savings Account (HSA) Checking helps members save for qualified medical expenses with tax advantages and no monthly maintenance fee.
• Visa® Debit Card: DCU offers a Visa debit card with no annual fee, access to over 5,000 shared branches, and fraud monitoring services.
• Greenlight Debit Card: Designed for teens, the Greenlight debit card allows parents to set spending limits, track transactions, and receive real-time notifications.
• Primary Savings: DCU's Primary Savings account is an insured, low-risk deposit account that earns dividends and offers access to digital banking services.
• Advantage Savings: This tiered-rate savings account offers competitive dividend rates based on the account balance, providing members with an incentive to save.
• Smart Savings: DCU's Smart Savings account is an automatic savings plan that helps members build their balances by rounding up transactions to the nearest dollar and transferring the difference to savings.
• Money Market Savings: This account offers competitive dividend rates and access to digital banking services, with a higher minimum balance requirement compared to other DCU savings accounts.

Location and Access

The Waltham branch of DCU is conveniently located at 130 Lexington St, Waltham, MA 02452, in the heart of the Route 128 corridor. The branch is easily accessible from major highways, with ample parking available on-site and nearby. Public transportation is also an option, with the Waltham High School MBTA station just a short walk away.

For those who prefer to bank remotely, DCU offers a wide range of digital banking services, including online and mobile banking, mobile deposit, and digital wallet options. These services allow members to manage their accounts, transfer funds, pay bills, and deposit checks from the convenience of their own home or on-the-go.

Featured Characteristics

• Wheelchair Accessible Entrance: The Waltham branch of DCU is designed to be wheelchair accessible, ensuring that all members can enter and navigate the branch with ease.
• Wheelchair Accessible Parking Lot: DCU offers designated wheelchair-accessible parking spaces in its parking lot to accommodate members with mobility impairments.
• Cash Advance: DCU offers cash advances on credit cards and personal loans to help members access the funds they need when they need them.
• Not-For-Profit Cooperative: As a not-for-profit cooperative, DCU is owned and operated by its members, with any profits generated by the credit union reinvested in the form of lower loan rates, higher savings rates, and enhanced services for members.
• Community Involvement: DCU is deeply committed to its community, supporting local organizations and initiatives through sponsorships, donations, and employee volunteer efforts. The credit union also offers financial education resources and workshops to help community members build financial literacy.

Practical Information

• Hours of Operation: The Waltham branch of DCU is open Monday through Friday from 8:30 AM to 5:00 PM, with drive-up services available from 8:30 AM to 5:00 PM and 7:00 AM to 8:00 PM at the ATM.
• Contact Information: You can reach DCU by phone at 800-328-8797 or via email through the contact form on their website, dcu.org.
• Security and Privacy: DCU is committed to protecting the security and privacy of its members' information. The credit union employs robust security measures, including encryption, firewalls, and fraud monitoring services, to safeguard member data. DCU also provides resources and tips to help members protect themselves from identity theft and fraud.

Positive Aspects from Reviews

DCU has an average rating of 3.2/5 based on 126 Google My Business reviews. Positive aspects mentioned by reviewers include:

• Competitive interest rates on savings accounts and loans
• Friendly and knowledgeable customer service representatives
• Convenient branch locations and digital banking services
• Generous rewards and cashback programs for credit card users
• The credit union's commitment to community involvement and financial education

While some reviewers mentioned areas for improvement, such as limited branch hours and occasional slow service, the overall consensus is that DCU offers competitive financial products and exceptional customer service.

In conclusion, Digital Federal Credit Union is a comprehensive financial institution that caters to the diverse needs of its members. With a wide range of services, convenient locations, and a commitment to community involvement, DCU is an attractive option for those seeking a full-service financial partner. Whether you're looking to open a savings account, apply for a loan, or simply have a question about your finances, DCU's dedicated team of professionals is ready to assist you.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.