What are the hours of operation?

The center is open from Monday to Friday, 8:00 AM to 5:00 PM, with extended hours on Tuesdays and Thursdays until 7:00 PM, and on the first Saturday of every month from 9:00 AM to 1:00 PM.

What services are available at the center?

Services include account inquiries, transponder replacement, account management, payment processing, violation assistance, and special programs information.

The center is located at 375 NJ-21, Newark, NJ 07114, with accessible parking and public transportation options.

What languages are spoken by the staff?

Staff can assist customers in English and Spanish.

What is the average rating of the center?

The center has an average rating of 1.6/5 from 2428 Google My Business reviews.

E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

Introduction

The E-ZPass Customer Service Center, situated at 375 NJ-21 in Newark, NJ, is a critical hub for customers seeking assistance with their E-ZPass accounts. This state-of-the-art facility, operated by the New Jersey Turnpike Authority (NJTA), offers a wide array of services designed to ensure smooth and efficient transactions. In this comprehensive article, we will delve into the key services provided, the location and access, unique features, practical information, and the overall customer experience.

Main Services

Account Inquiries: Staff is available to answer questions about account balances, transactions, and billing.
Transponder Replacement: Customers can obtain a replacement transponder if theirs is lost, damaged, or not functioning properly.
Account Management: Customers can open new accounts, add or remove vehicles, and update their personal information.
Payment Processing: The center processes payments for outstanding balances and offers customers the option to set up automatic payments.
Violation Assistance: Customers can receive help with toll violations, including payments and appeals.
Special Programs Information: Staff can provide details about special programs such as E-ZPass Flex (for carpool lanes) and E-ZPass Plus (for discounts).

Location and Access

The E-ZPass Customer Service Center is conveniently located at 375 NJ-21, Newark, NJ 07114, USA, in the Ironbound neighborhood, near the intersection with Chestnut Street. It is easily accessible from major highways such as Interstate 280 and the New Jersey Turnpike. Public transportation options include NJ Transit buses that stop nearby.

For those driving, the center offers a spacious, wheelchair-accessible parking lot. The facility is also easily accessible via the wheelchair-accessible entrance, with restrooms available on-site.

Featured Characteristics

Self-Service Kiosks: The center features self-service kiosks that allow customers to perform various transactions quickly and conveniently.
Multilingual Staff: To serve a diverse customer base, the center employs multilingual staff who can assist customers in English and Spanish.
Extended Hours: The center is open from Monday to Friday, 8:00 AM to 5:00 PM, with extended hours on Tuesdays and Thursdays until 7:00 PM. Additionally, it is open on the first Saturday of every month from 9:00 AM to 1:00 PM.

Practical Information

Contact Information: Phone: 8882886865, Website: ezpassnj.com
Mailing Address: E-ZPass Customer Service Center, P.O. Box 1500, West Deptford, NJ 08096-1500
On-Site Services: The center offers on-site services such as transponder encoding, account statements, and toll payment processing.

Positive Aspects from Reviews

Despite an average rating of 1.6/5 from 2428 Google My Business reviews, customers have highlighted several positive aspects of the E-ZPass Customer Service Center:

Knowledgeable Staff: Some customers commend the staff for their helpfulness and patience in resolving their issues.
Efficient Service: A few customers note that their transactions were processed quickly and smoothly.
Convenient Location: Some customers appreciate the center's easy access from major highways and the availability of parking.
Extended Hours: Customers who have visited the center during extended hours praise the longer operating times for working people.

While the overall rating may indicate areas for improvement, these positive aspects demonstrate that the E-ZPass Customer Service Center strives to provide a satisfactory customer experience.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.