Ross Downing Cadillac - Hammond, Louisiana

Introduction to Ross Downing Cadillac

Nestled at 1301 S Morrison Blvd, Suite 101, in the heart of Hammond, Louisiana, Ross Downing Cadillac has been serving the automotive needs of the local community and beyond since its inception. This Cadillac dealership, located in the vibrant Mid-City neighborhood, is not just a place to buy or service vehicles; it's an experience that combines luxury, professionalism, and a commitment to customer satisfaction.

Main Services

• New Cadillac Vehicles: Ross Downing Cadillac boasts an impressive lineup of new Cadillac models, including the luxurious CT5 and CT6 sedans, the powerful Escalade SUV, and the innovative Lyriq electric SUV, among others.
• Pre-Owned Vehicles: The dealership offers a extensive selection of pre-owned vehicles, each thoroughly inspected and reconditioned to ensure they meet Cadillac's rigorous standards.
• Financing Solutions: Ross Downing Cadillac provides tailored financing solutions to help customers drive home their dream car, with a team of dedicated financial specialists ready to assist.
• Service Center: The state-of-the-art service center is staffed by Cadillac-certified technicians who specialize in maintaining and repairing Cadillac vehicles to keep them running at peak performance.
• Parts Department: The dealership stocks a wide range of genuine Cadillac parts and accessories, ensuring that customers have access to the best components for their vehicles.

Location and Access

Ross Downing Cadillac is conveniently located off Interstate 12, near the Hammond Square shopping center. The dealership is easily accessible from neighboring towns such as Ponchatoula, Covington, and Amite. Public transportation is available via the Hammond Transit System, which operates a route that serves the dealership.

For those who prefer to drive, the dealership offers ample parking, including dedicated spaces for new vehicle inventory and service customers. The parking lot is well-lit and monitored by security cameras for added peace of mind. Additionally, the dealership is wheelchair-accessible, with accessible parking, entrance, and seating areas in the showroom and service lounge.

Featured Characteristics

• Luxurious Showroom: The dealership's showroom is designed to provide a comfortable and inviting atmosphere, with plush seating, complimentary refreshments, and complimentary Wi-Fi for customers to enjoy while browsing the latest Cadillac models.
• Expert Staff: Ross Downing Cadillac employs a team of knowledgeable and experienced sales, finance, and service professionals who are dedicated to providing exceptional customer service and ensuring that customers have a positive experience.
• Cadillac Certified Pre-Owned (CPO) Program: The dealership participates in Cadillac's CPO program, which offers a comprehensive inspection, reconditioning, and warranty coverage for certified pre-owned vehicles.
• Online Retail Experience: Ross Downing Cadillac offers an online retail experience that allows customers to browse inventory, value their trade-in, apply for financing, and even complete the purchase of a vehicle online, all from the comfort of their own home.

Practical Information

• Address: 1301 S Morrison Blvd #101, Hammond, LA 70403, United States
• Phone: 9854011363
• Website: rossdowningcadillac.com
• Hours of Operation:
  • Sales: Monday - Saturday, 9:00 AM - 7:00 PM
  • Service: Monday - Friday, 7:00 AM - 6:00 PM, Saturday, 8:00 AM - 12:00 PM
  • Parts: Monday - Friday, 7:00 AM - 5:00 PM
• Payment Methods: Cash, Check, Credit Cards (Visa, MasterCard, American Express, Discover), Debit Cards, NFC mobile payments
• Service Amenities: Complimentary Wi-Fi, shuttle service, loaner vehicles, comfortable lounge area with refreshments

Positive Aspects from Customer Reviews

Ross Downing Cadillac has earned a 4/5 star rating on Google My Business, with 47 reviews highlighting several positive aspects of the dealership's service. Customers praised the professionalism and knowledge of the sales and service teams, with one customer mentioning that "Roland provided outstanding service, showcasing his knowledge, efficiency, and professionalism." Another customer appreciated the team's commitment to customer satisfaction, stating that "Great experience working with everyone involved. Will do business with them again if we are looking."

Customers also commended the dealership's clean and well-maintained facilities, as well as the wide selection of vehicles and parts available. The convenience of the online retail experience was also highlighted as a positive feature by several customers.

Ross Downing Cadillac stands out as a premier destination for Cadillac enthusiasts and automotive consumers alike, offering a comprehensive range of services, a commitment to customer satisfaction, and a luxurious atmosphere that reflects the Cadillac brand. Whether you're in the market for a new or pre-owned Cadillac, require expert service, or simply want to browse the latest models, Ross Downing Cadillac is worth a visit.

👍 Reviews of Ross Downing Cadillac

Donna R.

5/5

Great experience working with everyone involved from our salesman CJ, thru financing, down to Jordan explaining our truck features. Will do business with them again if we are looking for another vehicle.

Adara R.

5/5

Roland provided outstanding service, showcasing his knowledge, efficiency, and professionalism. He exceeded my expectations, and I am very pleased with my new car!

Brady M.

5/5

Recently drove from Monroe to Hammond to purchase our 2023 Suburban Premier at this dealership because their asking price was the most competitive and fair within 200 miles of Monroe. The sales experience was incredibly smooth. Caleb Luquette was responsive, informative, and helped eliminate all barriers to make the transaction happen the same day I initially reached out to the dealership. Caleb and the finance manager, Adam, weren't pushy with any of the add-ons and they were able to beat the financing rates offered by our local credit union. Again, we chose to drive over 3 hours to purchase this vehicle. The professionalism and courtesy shown to us by Caleb made the decision that much easier for us to make. Thank you Caleb and the rest of the team at Ross Dowling Cadillac for making our car buying experience as painless as possible!

Lynn S.

1/5

Do not buy from them they are shady company we bought a jeep 2025 6 months ago had to bring in was having issues with the display already on 6 months old and had a slow leak thought it was covered from bumper or bumper and no tires need another insurance will the Finance guy never told us about that how convenient I will not buy anything from them again and I have the jeep for sale don’t waste your time there

Jeni W.

5/5

I have purchased two vehicles from Jordan! In my lifetime I have purchased about 10 cars and he is by far the best salesman I have ever met. If I owned a business in this field I would absolutely try to steal him to work for me. Every time I purchase a vehicle he makes sure to go over the vehicle in detail and answer every question I have no matter how long it takes. He is extremely knowledgeable when it comes to the vehicles he is responsible for selling. He takes the initiative to get my SUV registered with Cadillac and GMC while I’m doing my paperwork making everything so smooth! I honestly would not purchase from anywhere else and where he goes I will go! I also want to mention I have two SUV’s from here and the service department is on top of me for my service and I’m always in and out! Thanks for everything Jordan!

Mason W.

5/5

Cj and the team made my buying experience very easy,fast and efficient. Definitely made a customer for life

Allan D.

5/5

Kassidy Chicalace Is one of the best service advisers i've ever known, Very understanding. Knew the situation I was in. She got my vehicle in and out, the same day so I can get on my way to California., Thank you Kassidy.

Mike M. (.

1/5

We have had very little interaction with this dealership, however our one experience has been terrible. The engine in our 2021 Escalade died and we were told it would need to be replaced under our warranty. Kassidy in service said that a vehicle had been set aside for us to use while the vehicle was being repaired. We decided to see if it would be in our interest to trade in the vehicle for a new one. Upon talking to Seth, the GM, we decided that we would just move forward with the repair and forgo a trade. We were in luck, because according to Scott, the service manager, Ross Downing was the only dealership that had this engine in stock, because they anticipated the issue with this 6.2L 8 engine. This happened on Friday, and on Monday morning on the way to pick up loaner vehicle, we received a call from Scott saying that he is being told they are refusing to work on our car and we needed to have it towed somewhere else for service. We have filed a complaint with Cadillac, and am dumbfounded by the arrogance of the General Manager. Scott and Kassidy in service were both great, and at least had the decency to return our calls. The GM is clearly not doing whats best for the brand, but what is best for his ego.