Affinity Plus Federal Credit Union - Alexandria, Minnesota

Affinity Plus Federal Credit Union: A Comprehensive Guide to Services and Location in Alexandria, MN

Main Services

• Federal Credit Union Services: Affinity Plus Federal Credit Union offers a wide range of financial services typically associated with credit unions, such as savings accounts, checking accounts, loans, and credit cards.
• Business Services: They provide specialized services for small businesses, including business checking, savings, loans, and credit cards.
• Check Cashing Service: Affinity Plus offers a check cashing service for those who may not have a bank account or prefer this method for convenience.
• On-Site Services: The Alexandria branch offers various on-site services, such as notary services, safe deposit boxes, and coin machines.
• Cash Advance: Members can obtain cash advances through their credit cards or personal loans.

Location and Access

Affinity Plus Federal Credit Union is situated at 418 3rd Ave E, Unit 108, Alexandria, MN 56308, in the heart of downtown Alexandria. The branch is easily accessible from several major roads, including Minnesota State Highways 29 and 52.

The branch is located in a commercial building, with the entrance on the first floor, facing 3rd Ave E. There is a dedicated parking lot for customers, featuring wheelchair-accessible spots. Additionally, there is on-street parking available nearby.

Public transportation is accessible via the Alexandria Area Transit system. The closest bus stop is at 4th Ave E and Broadway St, just a short walk from the credit union.

Featured Characteristics

• Wheelchair-Accessible Entrance: The branch has a wheelchair-accessible entrance, ensuring all members can access the facility.
• ATM Access: There is an ATM located inside the branch for members to access their accounts after hours or on weekends.
• Drive-Up Service: Affinity Plus offers a drive-up window for members to conduct transactions without leaving their vehicle.
• Night Deposit Box: A night deposit box is available for members to make deposits after the branch has closed.

Practical Information

• Phone: 8003227228
• Website: affinityplus.org
• Hours of Operation:
  • Monday - Thursday: 9:00 AM - 5:00 PM
  • Friday: 9:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 12:00 PM
  • Sunday: Closed
• Branch Manager: Jason Knaack

Positive Aspects from Customer Reviews

One of the most frequently mentioned positive aspects in customer reviews is the exceptional customer service. Many customers highlight the friendly and welcoming atmosphere, with staff members going above and beyond to assist them. The convenient location and ample parking are also praised by customers. Several reviews also mention the cleanliness and modern interior of the branch.

Average Opinion and Rating

Affinity Plus Federal Credit Union in Alexandria has an average rating of 3.1 out of 5 stars on Google My Business, based on 14 reviews. While the majority of reviews are positive, some customers have mentioned areas for improvement, such as long wait times during peak hours and limited service hours on weekends.

👍 Reviews of Affinity Plus Federal Credit Union

Scott W.

1/5

Treated like a second class citizen. Today. You've made your last dollar off me. Affinity use to be a bank that had great rates. Credit unions use to have good rates but now they are no better than any local bank.

Wendy H.

5/5

I am a fairly new customer at Affinity and have had exceptional customer service. They great you with a smile, very friendly and go above and beyond helping you with what you need.

Kevin M.

1/5

I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

S K.

1/5

Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

Gary B.

1/5

Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry.
There also is problem with the app for depositing checks. It does not work half the time, and they know this.

Rebecca S.

1/5

This bank is filled with the most incompetent employees I have ever had to experience. Not even 2 months with them and more issues and problems then I ever expected out of a bank I heard such good things about. Employees that give out incorrect information to people, a complete lack of customer service. I am so disappointed. If you want a good credit union hit up Mid Minnesota out by Walmart.... Way better on so many levels.

Jordan H.

4/5

I've been a customer for years and always been happy with the service. Very friendly and helpful staff at this location. My only complaint is that they need more weekend and evening hours.

Martin K.

5/5

Pretty good, awesome app and online banking capabilities.

Scott W.

1/5

Treated like a second class citizen. Today. You've made your last dollar off me. Affinity use to be a bank that had great rates. Credit unions use to have good rates but now they are no better than any local bank.

Wendy H.

5/5

I am a fairly new customer at Affinity and have had exceptional customer service. They great you with a smile, very friendly and go above and beyond helping you with what you need.

Kevin M.

1/5

I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

S K.

1/5

Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

Gary B.

1/5

Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry.
There also is problem with the app for depositing checks. It does not work half the time, and they know this.