Extra Space Storage - Hamilton, Ohio

Kristen G.

*****Attn: To Anyone That Has Property at Extra Space Storage on 1775 Eden Park Dr. In Hamilton, OH, next to Meijer on the West Side*****

Note: New readers may want to first read the original comment below.

Updated comment posted 7/7/2025:
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Find a different storage facility! Extra Space (FREE-FOR-ALL) Storage has the audacity to raise everyone's rent $20-$30 every single year, but they have no security measures on the property. SO, WHAT IN THE HELL ARE WE PAYING THEM FOR? They don't even have someone checking the property at night just to make sure everything is secure. And, management and the rest of the employees obviously know that there are no security measures in place, especially at night, which is when MOST burglaries occur, I imagine.

People may think that Extra Space (UNSAFE) Storage offers wired doors to protect their belongings, but they do not have the security system monitoring the wired doors. Extra Space removed the security system that encompasses the wired-doors-feature since they purchased property, but they left the wiring connected (which is ran from the ground up to the top of the doors) to trick people into thinking they still have the security feature in place. I might as well have bought a shed, put it in my FRONT yard WITHOUT A LOCK containing everything I own, and had a sign pointing to the shed that said 'free awesome stuff inside'.

Why in the hell are we paying these crooks when they don't even have any type of security on the property? Extra Space has no excuse raising our rent when there is nothing stopping anyone from stealing anybody's belongings.

NOTE: None of the perpetrators have EVER been caught. Also, I no longer have a unit at Extra Space.

ALSO, THE HAMILTON POLICE DEPARTMENT DOESN'T CARE ABOUT MY UNIT BEING BURGLARIZED. THEY HAVEN'T NOTIFIED ME ABOUT ANYTHING REGARDING MY CASE. I know they have bigger fish to fry, but damn... DO YOUR JOBS!

I MAY NOT BE WORKING AT THE MOMENT BECAUSE OF HEALTH ISSUES AND BECAUSE OF HOMELESSNESS, BUT THAT DOESN'T GIVE YOU GUYS THE RIGHT TO NOT DO YOUR JOBS. I'VE WORKED FULL-TIME EVERY YEAR CONSISTENTLY SINCE I WAS 14 YEARS OLD; I HAVE ALWAYS HAD A FULL-TIME JOB. BUT, NOW THAT I HAVE CHRONIC HEALTH ISSUES, I CAN NO LONGER WORK. BUT, I'VE PAID INTO TAXES SINCE I WAS 14; I AM NOW 41! I THINK YOU GUYS CAN SWING HELPING ME FIND OUT WHO IN THE HELL DID THIS!

END OF NEW COMMENT
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Original Comment:

My storage unit was broken into sometime between May 21, 2024-October 25, 2024. There is not enough security at the Extra Space storage facility located on Eden Park Dr. in Hamilton, OH. There should be cameras inside the hallways; there is only 1 camera on the entire property per Hamilton Police Department. The doors that lead to the inside units should be locked after hours, and there should be wired doors that send a silent alarm to notify the police when a unit door is opened without the gate code/passcode being punched in.

This facility had wired doors in 2005-2006 when I had an outside unit there. Why would a facility remove previously installed security measures? Seems fishy to me. I will never use Extra Space Storage again once I move out. I will never be compensated anywhere near the losses I have accrued.

The photo of the empty box contained a plastic tote filled with irreplaceable porcelain dolls. The whole entire tote is gone. My unit was completely emptied out into the hallway because everything I owned was ransacked and then just thrown back into the unit. My unit was full, and everything was stacked and organized. But as you can see, I am probably missing close to 1/3 of my belongings. I am devastated beyond words.

Casey B.

Always make sure to read the fine print before agreeing to buy something. I have to change my original review now that I’ve read over a few things. Not every unit is “Climate Controlled” like I had originally thought. I do wish the indoor units had some form of temperature control otherwise I don’t see the point of having them indoor. But that’s neither here nor there. Michael nonchalantly made me realize that I had my original review listed based off the wrong pretense. As such I’m changing my rating from a 1 star to a 4 star. Thank you again both Michael and the District Manager for reviewing my unit. I appreciate it and just wish I had reached out sooner. I would recommend ExtraSpaceStorage on Eden Park in Hamilton, Ohio.

Chrissy C.

I needed a storage unit because my daughter is staying with us, and the entire process couldn’t have been easier. I was able to choose the perfect size and location entirely online, and I even got a discounted rate by booking that way. The convenience doesn’t stop there—I love that I can open the gates using an app, making access effortless. They also provided a brand-new lock for added security (available for an additional price). The facility is clean, well-maintained, and feels very secure. So far, my experience has been excellent, and I’d definitely recommend them!

Michelle F.

Michael is honestly the best. Straight to the point and gets stuff taken care of.

The units at Extra Space are always excellent. They are within gated entries that require an account specific code, always clean and no leaks not even for an outer building unit. Perfect for keeping your belongings secure!

Lauren R.

Super clean, very attentive, friendly. I got an outdoor drive up 10x10 they provide a lock for you and you can also have a secondary lock as well. I am very pleased with mine. I definitely wish I had gone with the 24hr time option but other than that it’s awesome!

Gypsy M.

Really easy to deal with. Was able to call & get a space & do everything over the phone. Gave me all the specifics I needed for my space, how much it was for the 4 months and the total it would be after the 4 months. The app is also great & makes it easy to get in & pay my bill.

Suzy W.

I would not recommend this place to anyone! Their communication is horrible, they tell you what you want to hear to get you into a unit, they make changes to your account without notifying the customer, 2 of the 3 people I have had conversations/encounters with in person have been rude, customer service is severely lacking, and their prices on their units are on the higher end (especially since the recent price increase). I am hoping my circumstances change this year and I will no longer need the storage unit. I can't wait to be done with this place. I have had them for over a year and to be honest if I felt like moving everything out I would go somewhere else. Good for them I have a bigger unit and have really heavy furniture in there.

I reserved my unit online and when I received a call to confirm the unit I was given a locked in online price. I asked if it was an introductory price, meaning after a certain amount of months the price will increase. I was ensured that the price will not increase unless there was an overall price increase, then it would increase by that amount only. However, after 3 months my payment doubled in price, I called again and inquired about the price change and was told that the price i was given was indeed an introductory price. I explained that this is not what I was told in the beginning and that I record all my calls and could provide the recording. They declined and basically told me the price is what it is. I did go to the office as well and allowed the office person to hear the recording in person, they pretty much told me there was nothing they could do and apologize for the misinformation.

Then this past March my payment went up yet again, I was sent a letter that the price would increase with no real explanation.

I am more of a night owl and I don't usually get around to doing things until later in the evening which usually resulted in me not being able to access my unit because it would be after 10pm. I called the customer service and the gentleman I spoke with said I could talk to the office about getting extended access hours. I did go to the office and was able to get extended hours. About 4 months ago I tried accessing my unit after 10pm and was denied access. I called the office the next morning. The gentleman I spoke with at the office told me that no one has extended hours. The way he worded it I took it as he was calling me a liar. After a few minutes of conversation, I asked him when the policy changed? He told me it had changed about 4 months prior. I then asked him if it was policy to make changes to customer accounts with notifying them? (This was more of a rhetorical question).

If anyone is planning on getting a storage unit please, please shop around, get all accurate information, don't do anything online, and know what you are getting.

Shawna H.

Our experience with Extra Space Storage was smooth and seamless. Very user friendly and the storage manager, Michael, was always very helpful. If we ever find ourselves in need of storage space, we will be returning!