King's Jewelry - Union Square Plaza - New Castle, Pennsylvania

Maria R.

Edit: so after a week, the center stone fell out.

I first took a ring to them to resize up. The ring was originally half black rhodium and half silver. When I got it back, they had coated the entire thing with black rhodium. Not a big deal, still looked beautiful. When the black on the shank started to fade, there was a solder line visible that eventually broke after a month of wearing. When I took it back for repair, they misplaced it and my repair wasn't completed until I called to check in. They located my ring and rushed the job to complete same day. In the rush, they completely removed all the black rhodium (the jewelry thought it was just dirty) and I felt cracked my center stone (they argued that it wasn't cracked) when I brought the cracked stone to their attention, before even looking to see what I was talking about, the manager started with "there are so many imperfections in this ring, so many. What imperfection do you think is new to you" eventually they agreed to replace the center stone and recoat my ring black. When I got my ring back (about a month total of them having it) they had antique it (oxidized) rather than coating in black rhodium. When I asked to clarify what they did, the manager got an attitude and ask "what are you unhappy with now". At that point I just took my ring and left. Now after 1 week there are 2 visible solder lines on the shank, my ring is dingy and tarnished looking silver and turns my finger green from the oxidizing. I now have to take it to another jeweler for proper repair. Never, ever again will I be a customer at this store. Attached are photos of what the ring should look like and after King's handled it

Denise B.

Always accommodating! Had to get a last-minute ring for my daughter’s graduation. Dawn (Sales) and Mindy (Manager) were so kind and helpful., Jennifer(the owner) Went out of her way to make sure that she got the ring from a different store and personally delivered it to New Castle on time! My daughter loved her nurse ring ❤️ thank you !

John J.

Mrs Serginese was very helpful in completing my transaction. She was very polite and knowledgeable about all the merchandise in the store. She was instrumental in my purchasing of my product. Also I would like to thank the owner who agreed to the marketing promotion discount that I proposed and was agreed upon. Overall a very good experience

Judy D.

Very busy the day I was there. They apologized for the wait which they had no control over. The salesperson was very helpful and went out of her way to help me find the perfect gift. Very pleasant experience.

Cindy S.

My sales girl, Melinda was very helpful and went the extra mike to make my purchase a great one. She was awesome! Thank you!

Morgan J.

Braydan assisted me with my purchases. He was extremely knowledgeable and friendly, as was the rest of the staff. 10/10 experience at Kings!

Janet S.

The selection and different style of bracelets was excellent. The service was great and helped me to get what I needed. I would recommend this store to everyone.

Michael D.

We are new to the area needing a minor repair on a treasured necklace of my Mother's and hope to have the work completed by Christmas. They indicated that the necklace should be ready by then.