Starbucks - Sierra Madre, California

sarah B.

I’ve been coming to this Starbucks for over 15 years and always appreciated its friendly, small-town feel. On a recent quiet Thursday evening, I stopped by a little too late to order a drink, but asked for a puppuccino for my dog like I’ve done many times before.

One of the female employees, however, firmly told me, “It’s not like that anymore,” and said I had to buy a drink. She was very adamant, and the interaction felt unusually cold and unwelcoming.

I understand if policies have changed, but after so many years of support, I was surprised by how dismissive the experience felt. I hate to see the small-town community atmosphere disappearing — it’s what made this location special.

Titus B.

Small shop but the area is so beautiful and lots of outdoor seating

Jenny L.

The staff is usually super friendly, but I came here on a slow weekday evening (no customers and 2 staff members) and asked if I could order a puppuccino for my dog. I was told they don’t unless you’ve purchased something, which hasn’t happened before. Just surprised to see Starbucks policy has changed at this location.

1731 C.

Last weeks, and has often been our experience at this location by both myself and my wife, was again a hassle. If you have time for your order to be constantly getting delayed, to include people that got there after you getting served first, this is the Starbucks to go to for horrible, dismissive, disrespectful rude service.

liz

This Starbucks is good, but not good. It's in the middle for me. The atmosphere is clearly supposed to be relaxing and calming and helps people focus on whatever they're doing. I didn't really see how it was quiet and calming though.. The moment I stepped foot into this Starbucks was when I was greeted with about 20 students all hogging and squishing up the seats in the Starbucks. I was forced to get my drink and then head out of the Starbucks and drink my drink outside. It was extremely hot and I was very uncomfortable. Please buy more seating, other than that everything is awesome!

Joel G.

Went in for a bagel, a caramel macchiato and an oat milk latte. The cashier seemed a little annoyed but the order came quickly. The line seemed to fill up rather fast as well during this time. This is probably the best option when you're in a hurry,o or don't care all that much, but there are a lot of privately owned coffee shops nearby I'd probably recommend more highly.

Robert W.

The staff are typically nice at this location. But honestly the atmosphere is very stressful. The store is far too tiny and basically needs to be converted into a kiosk type of Starbucks. There’s not enough room for the seating and the dozens of screaming teenagers falling all over each other. They need to remove the seating and arrange the store so its easier to pick up the orders. And get rid of the ridiculous air blower at the entrance. It way too noisy and really has no point in being there.

Trevor F.

Good service. Super friendly staff. Shot the shit about motorcycles.

Angel M.

Stopped by on a hot morning after a walk and came inside to get some water. I asked the person behind the counter if I could have a simple cup of water and she told me I have to buy something first? I’ve never had to buy something to have a simple cup of water; not even just at Starbucks, literally anywhere I go. I’ve been to many other locations and have gotten a cup of water without being asked to buy something. I thought it was a California law that restaurants are required to give free water if asked? Never coming here again.

Titus B.

Small shop but the area is so beautiful and lots of outdoor seating

sarah B.

I’ve been coming to this Starbucks for over 15 years and always appreciated its friendly, small-town feel. On a recent quiet Thursday evening, I stopped by a little too late to order a drink, but asked for a puppuccino for my dog like I’ve done many times before.

One of the female employees, however, firmly told me, “It’s not like that anymore,” and said I had to buy a drink. She was very adamant, and the interaction felt unusually cold and unwelcoming.

I understand if policies have changed, but after so many years of support, I was surprised by how dismissive the experience felt. I hate to see the small-town community atmosphere disappearing — it’s what made this location special.

Jenny L.

The staff is usually super friendly, but I came here on a slow weekday evening (no customers and 2 staff members) and asked if I could order a puppuccino for my dog. I was told they don’t unless you’ve purchased something, which hasn’t happened before. Just surprised to see Starbucks policy has changed at this location.

liz

This Starbucks is good, but not good. It's in the middle for me. The atmosphere is clearly supposed to be relaxing and calming and helps people focus on whatever they're doing. I didn't really see how it was quiet and calming though.. The moment I stepped foot into this Starbucks was when I was greeted with about 20 students all hogging and squishing up the seats in the Starbucks. I was forced to get my drink and then head out of the Starbucks and drink my drink outside. It was extremely hot and I was very uncomfortable. Please buy more seating, other than that everything is awesome!